Privacy Policy

Last updated: July 2026

Craig's Scents ("we", "us", "our") respects your privacy. This policy explains how we collect, store, and use personal information when you browse this website, place an online order, or contact us.

Who we are

Craig's Scents
4 Yarrow Walk, Whitefield, Greater Manchester, M45 8RR, United Kingdom
Email: info@craigsscentsmcr.co.uk
Phone: 07713 168993

For data protection questions, contact us at the email above. We are the data controller for personal data described in this policy (except where payment data is processed by Stripe as an independent controller/processor of card payments).

Information we collect

Depending on how you use the site, we may collect:

• Contact and billing details — name, email address, phone number, and postal address when you check out online, use our contact form, email us, or call.
• Order information — products ordered, quantities, delivery option, promo/discount codes used, order number, payment status, amounts charged, and related notes needed to fulfil your order.
• Payment information — card and wallet payments are taken securely by Stripe on Stripe’s checkout. We do not store your full card number on our servers. We may receive limited payment confirmation details from Stripe (for example payment status, session or payment reference, and amount paid).
• Device storage — if you choose “Remember my details on this device”, we store billing details in your browser’s local storage so the form can be refilled next time. Your basket, delivery choice, and discount code may also be stored temporarily in session storage on your device.
• Technical data — basic server logs (such as IP address, browser type, and request times) needed to run, secure, and troubleshoot this website.

We do not knowingly collect information from anyone under 16.

How we use your information

We use your data to:

• Process, confirm, and fulfil online orders (including delivery and packing)
• Take and confirm payment via Stripe, and handle refunds where applicable
• Apply multi-buy offers and discount codes you enter
• Send transactional messages (for example order confirmation / Stripe receipts)
• Respond to enquiries and provide customer support
• Keep records for accounting, tax, fraud prevention, and legal purposes
• Operate, secure, and improve our website and services

We do not sell your personal data. We do not use your order details for marketing emails unless you have separately agreed to that.

Legal basis (UK GDPR)

We process personal data because it is necessary to:

• Perform a contract with you (or take steps at your request before a contract) — for example taking an order and arranging delivery
• Comply with a legal obligation — for example keeping financial records
• Pursue legitimate interests — running and securing our business and website, where those interests are not overridden by your rights

Where we rely on consent (for example optional marketing), you can withdraw it at any time.

Where we store data

Order and customer details needed to fulfil purchases are stored in our secure order database hosted with our website infrastructure. Payment card data is handled by Stripe. Device-saved billing details stay on your device until you clear them or clear site data in your browser.

How long we keep data

We keep information only as long as needed:

• Orders and payment records — typically up to 6 years where required for tax and accounting
• General enquiries — shorter periods unless you become a customer
• Browser storage — until you clear it, turn off “Remember my details”, or your session ends (for basket/session data)

Sharing your information

We may share personal data only with:

• Stripe — to process payments and refunds (Stripe Privacy Policy)
• Hosting and technical providers who help us run this website and database, under appropriate safeguards
• Delivery partners, where needed to send your order
• Professional advisers or authorities, if required by law

Anyone who processes data for us must protect it and use it only for the agreed purpose.

Cookies and local storage

We use essential cookies or browser storage for basic site functions, including:

• Keeping your basket and delivery choice while you shop
• Remembering a discount code you apply in the current session
• Optionally remembering billing details on this device when you ask us to

We do not use advertising or cross-site tracking cookies at this time. If that changes, we will update this policy.

Your rights

Under UK data protection law you may have the right to access, correct, delete, or restrict use of your personal data, and to object to certain processing. To exercise your rights, contact info@craigsscentsmcr.co.uk. You may also complain to the ICO at ico.org.uk.

Changes

We may update this policy from time to time. The “Last updated” date at the top will change when we do.

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